Returns & Exchanges
At Fancyleds, we want you to be completely satisfied with your lighting experience, which is why we offer a 30-day return window for all products in their original condition. Whether you encountered a technical issue or simply changed your mind, our streamlined process ensures a hassle-free resolution.
Initiate Your Request
Contact our support team via the help center with your order number and the reason for your return to receive an RMA authorization.
Prepare the Package
Securely pack the LEDs, sync box, and all original accessories into their original packaging to ensure no damage occurs during transit.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.
Receive Your Refund
Once our technicians inspect the hardware and confirm its condition, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing